May happen in case a Windows Control Panel is open. See trace for information.Ĭould not perform the requested operation because the AnyDesk service was not running.Ĭould not remove an older client's executable.Ĭould not stop an older client's service.Ĭould not terminate an older client's processes.Ĭould not install the service. Please contact support.Įrror while writing the requested information to stdout.Įrror while reading required information from stdin.Įrror while registering the license. The process encountered a system exception. The process terminated itself because of a severe error condition. The requested operation requires elevation (start as admin).Ī generic exception occurred in the application. See windows event log for details.Ĭould not start process (already started). CodeĪnyDesk could not run at all because ntdll was not found.ĪnyDesk could not run because kernel32 was not found. To provide us with further information, send a copy of the crash report, including crash-ID and a detailed report of the actions preceding the crash, to our support team.ĭocumentation of exit code values for third parties wishing to use AnyDesk from scripts or other programs. The “Send” button submits the crash information, including the device's IP address, to our servers, helping us locate and fix the issue. It contains technical information that helps identifying issues. If a fatal error, from which AnyDesk cannot recover, occurs, a crash dialog is displayed. In most cases, you can change the display server on the login screen while the user is logged out of the session (this varies slightly between distributions) This message will be displayed in case the remote side uses Linux and any other display server as X11. Remote display server is not supported (e.g. The remote side is configured to not allow incoming connections. Logging on to the remote computer is blocked by the AnyDesk settings. Please try again later.Īfter several session requests have been rejected by the remote side no additional requests are possible for some time. The remote side gets displayed a Windows UAC dialog and has to either enter administrator credentials or cancel the UAC request. Please wait for the remote user to accept the UAC dialog. This message is only displayed if the remote device is using AnyDesk 6.1.0 for Windows or newer and the connecting device is not using AnyDesk 6.1.0 for Windows or newer. This message is displayed if the session has been automatically disconnected due to inactivity. If that is the case, you can terminate the session in your customer portal on my. In some rare cases sessions are not terminated and still run in the background. This message is displayed in case the session limit of your license has been reached. Please close other sessions or contact sales to obtain an upgrade. Your license does not allow more sessions. Your ID is not whitelisted in the ACL (Access Control List) of the remote client. The Session was denied due to the access control settings of the remote computer. The network connection was closed unexpectedly. Please wait while AnyDesk is trying to restore the session.Ĭonnection reset after some time due to an improperly configured firewall. The session was interrupted on the remote side. Interactive Access must be configured on the remote computer to always show a connection request. AnyDesk’s window must be open on the remote computer in order to connect. Please see Disconnecting Sessions.Ĭould not log in to the remote computer. In almost every case this error occurs due to an improperly configured firewall. This error code is generated by Windows and displayed by AnyDesk. Please see Disconnecting Sessions.ĪnyDesk is not connected to the server. This message is either shown due to a slow internet connection, an improperly configured firewall or a general network problem. Please make sure that AnyDesk is running on the remote computer and it is connected to the internet. This message is either shown due to a slow internet connection, an improperly configured firewall, or a general network problem. In this case, we would highly recommend that you synchronize the system time through an online time server. For more information, please see Firewall.įor On-Premises versions of AnyDesk, please ensure that the host device is able to connect to your On-Premises server.Īnother potential issue could be an incorrectly configured system time on the host device which could lead to certificate validation issues. For Cloud versions of AnyDesk, please make sure that the host device has an active internet connection and that all device and network-level security solutions have been configured to allow access to our servers. This message is shown if the client is not able to connect to the AnyDesk server. Administrator Privileges and Elevation (UAC)ĪnyDesk for Linux / Raspberry Pi / FreeBSDĬannot connect to/Disconnected from the AnyDesk network
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